Adviser Services Holdings Limited - Website terms and conditions

Website Terms of Use

Effective Date: 15 September 2026
Last Reviewed: 15 September 2026
Next Review Date: 15 September 2027
Version: 3.0

1. About These Terms

These Terms of Use govern your access to and use of:

www.ashlgroup.co.uk

and any associated websites, portals, applications and online services operated by Adviser Services Holdings Limited ("ASHL", "we", "us" or "our").

Please read these Terms carefully before using our website.

By accessing or using this website, you confirm that you accept these Terms and agree to comply with them.

If you do not agree to these Terms, you must not use the website.

2. Who We Are

This website is operated by:

Adviser Services Holdings Limited

Company Number: 12012534

Registered Office:

Brookdale Centre
Manchester Road
Knutsford
Cheshire
WA16 0SR

Telephone: 01565 658840

Email: enquiries@adviserservices.co.uk

The Adviser Services Holdings Group comprises:

• Lyncombe Consultants Limited
• Sense Network Limited
• Adviser Services Holdings Limited

The company with which you interact will normally be the controller of your personal information.

In certain circumstances Adviser Services Holdings Limited and the relevant operating company may jointly determine how and why your personal information is processed. In these cases they may act as Joint Controllers.

3. Other Policies That Apply

The following policies also apply to your use of this website:

• Privacy Notice
• Cookie Policy
• Acceptable Use Policy
• Accessibility Statement (where applicable)
• Privacy Choices Centre

By using this website you agree to comply with these policies where relevant.

4. Website Purpose

This website provides information regarding the Adviser Services Holdings Group and its services.

The website is primarily intended for:

• Financial advisers;
• Financial services professionals;
• Business users operating within the United Kingdom.

The website is provided for information purposes only.

5. Regulatory Disclaimer

Nothing on this website:

• Constitutes legal advice;
• Constitutes tax advice;
• Constitutes investment advice;
• Constitutes regulated financial advice;
• Constitutes a personal recommendation;
• Creates a contractual relationship between you and ASHL.

You should obtain independent professional advice before making any financial, investment, legal, regulatory, tax or business decision.

6. Changes to These Terms

We may amend these Terms from time to time.

The latest version will always be available on our website.

By continuing to use the website after updated Terms are published, you agree to the revised Terms.

7. Changes to the Website

We may:

• Modify website content;
• Change functionality;
• Add or remove features;
• Update services and information;
• Correct errors or omissions.

We are under no obligation to maintain any specific content or functionality.

8. Availability of the Website

The website is made available free of charge.

We do not guarantee that:

• The website will always be available;
• Access will be uninterrupted;
• The website will be error-free;
• The website will be secure at all times.

We may suspend, restrict, withdraw or discontinue access to all or part of the website without notice where reasonably necessary for:

• Maintenance;

• Security;

• Regulatory compliance;

• Operational reasons;

• Business requirements. 

9. Intellectual Property Rights

All intellectual property rights in the website and its contents belong to ASHL or our licensors.

This includes:

• Copyright;
• Database rights;
• Trademarks;
• Design rights;
• Logos;
• Graphics;
• Documents;
• Software;
• Website content.

All rights are reserved.

You may:

• View website content;
• Print reasonable extracts for personal or internal business use;
• Download information for lawful reference purposes.

You must not:

• Copy website content for commercial gain;
• Republish website materials;
• Modify content;
• Remove copyright notices;
• Create derivative works;
• Use our intellectual property without permission.  

10. Trade Marks

The names, logos and brands used on this website, including:

• Adviser Services Holdings Limited;
• ASHL;
• Sense Network;
• Lyncombe Consultants;
• Rockhold Investments;

and any associated logos or branding may be protected by trademark and other intellectual property laws.

Nothing in these Terms grants any licence to use such rights.

11. Artificial Intelligence and Automated Access

Without our prior written consent, you must not:

• Use robots, crawlers, spiders, bots or scraping tools to access the website;
• Harvest, extract or copy website content in bulk;
• Use website content to train, fine tune, test or develop artificial intelligence systems;
• Use website content for machine learning activities;
• Reproduce website content for large language models, generative AI systems or similar technologies.

We reserve all rights relating to the use of our content for artificial intelligence and automated processing purposes.

12. Acceptable Use

You must use the website lawfully and in accordance with our Acceptable Use Policy.

You must not:

• Attempt unauthorised access to our systems;
• Interfere with website security;
• Circumvent technical restrictions;
• Introduce malware or harmful code;
• Conduct penetration testing without permission;
• Perform denial-of-service attacks;
• Harvest personal information from the website;
• Misuse website forms or communications channels.

13. Information on the Website

The content provided on this website is for general information purposes only.

Although we take reasonable steps to keep information up to date, we do not guarantee that website content is:

• Accurate;
• Complete;
• Current;
• Suitable for your specific circumstances.

You should not rely solely on information contained within this website when making decisions.

14. Third-Party Websites

Our website may contain links to third-party websites.

These links are provided for convenience only.

We:

• Do not control third-party websites;
• Are not responsible for their content;
• Do not endorse products, services or information available through them.

You access third-party websites at your own risk.

15. Privacy and Personal Information

We process personal information in accordance with our Privacy Notice.

Information about our use of cookies and similar technologies is available within our Cookie Policy.

Users may manage privacy preferences through the Privacy Choices Centre available via the footer of every webpage.

16. Monitoring and Security

To protect our website, users and systems, we may monitor website activity, communications and usage patterns where permitted by law.

Monitoring may be undertaken for:

• Security purposes;
• Fraud prevention;
• Regulatory compliance;
• Technical administration;
• Business continuity.

Further information is provided in our Privacy Notice.

17. Reporting Security Concerns

If you discover:

• A security vulnerability;
• Unauthorised access;
• Fraudulent activity;
• Website misuse;

please notify us immediately.

Email: itsupport@adviserservices.co.uk

You must not exploit, disclose publicly or misuse any vulnerability you discover.

18. Linking to Our Website

You may link to our home page provided:

• The link is lawful and fair;
• It does not damage our reputation;
• It does not suggest approval or endorsement where none exists.

You must not:

• Frame our website on another website;
• Create misleading associations;
• Link from unlawful, offensive or inappropriate websites.

We may withdraw linking permission at any time.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Any liability which cannot be excluded by law.

Subject to the above, we shall not be liable for:

• Loss of profits;
• Loss of business;
• Loss of revenue;
• Business interruption;
• Loss of opportunity;
• Loss of anticipated savings;
• Loss of data;
• Reputational damage;
• Indirect or consequential losses.

This applies whether claims arise in contract, negligence, breach of statutory duty or otherwise.

20. Cybersecurity and Technical Risks

Whilst we implement appropriate security measures, we do not guarantee that the website will be free from:

• Malware;
• Viruses;
• Cyber attacks;
• Service interruptions;
• Internet connectivity issues.

You are responsible for implementing appropriate security measures and virus protection on your own systems.

21. Suspension and Termination

We may suspend, restrict or terminate access to the website where:

• These Terms are breached;
• Security concerns arise;
• Regulatory obligations require action;
• We reasonably consider use of the website inappropriate, unlawful or harmful.

22. Transfer of Rights

We may transfer or assign our rights and obligations under these Terms as part of a merger, acquisition, business transfer or corporate reorganisation.

Such transfer will not adversely affect your statutory rights.

23. Governing Law

If you are a consumer, these Terms and any disputes arising from them are governed by the laws of England and Wales, although you may also bring proceedings in Scotland or Northern Ireland where applicable.

If you are acting on behalf of a business, these Terms and any disputes arising from them are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.

24. Contact Us

For questions regarding these Terms:

General Enquiries
enquiries@adviserservices.co.uk

Privacy Enquiries
dataprivacy@adviserservices.co.uk

Security Concerns
itsupport@adviserservices.co.uk

Postal Address

Adviser Services Holdings Limited
Brookdale Centre
Manchester Road
Knutsford
Cheshire
WA16 0SR

25. Privacy Choices

A "Privacy Choices – Manage Your Privacy Preferences" link should appear in the footer of every webpage and allow users to:

• Manage cookie preferences;
• Withdraw consent for analytics cookies;
• Update marketing preferences;
• Submit privacy rights requests;
• View privacy policy review dates and versions;
• Access the Privacy Notice and Cookie Policy.

Document Control

Document: Website Terms of Use
Version: 3.0
Last Reviewed: 15 September 2026
Next Review Date: 15 September 2027